Current Members: Not Already a Member?

Search For Clients
View Client Report
Rate a Client
Add a New Client
Update Client Contact Information

Step 1:  Search For Clients

Choose the Business-to-Consumer rating system by clicking on "Search for & Rate Consumer Clients" button.  While logged into the Better Client Service, you can return your My Account page at any time by clicking your username in the top right corner of every page.

Fill in your search criteria and click "Search".  You can search by Client contact information, by BCS ID, or by social security number.

Review the results.

If your client is found, click "View Client Report" to see individual Business Ratings or "Rate This Client" to add a Rating.  If the Client is not found see the Add a New Client instructions.

Step 2:  View Client Report

The rating chart at the top of the screen represents a composite rating of all the individual business transactions that are listed below it.  The thick black bar is the average of all of the individual business transactions ratings in each of the categories.  The gray bar represents the spread of ratings around the average and should cover 60% of all of the ratings entered.  The thin black tick mark to the left of the average bar is the minimum rating ever given in a specific area.  The thin black tick mark to the right of the average bar is the maximum rating ever given in a specific area.  The dashed blue line represents 100% compliance to all contracted terms.  Rating above represent exceptional clients and ratings below represent varying degrees of non-performance.  (See the Rate This Client Section to understand the specific rating areas in detail)

By viewing the composite rating graph, the individual ratings and the rater comments you can make your own determination as to whether this is a Client that you would like to work with, or at least how you might want to quote the potential work.

Step 3:  Rate a Client

Rate the Client in the 6 areas listed according to the criteria explained.  Please read the rating scales to be sure to rate the Client appropriately.  If a specific subject does not apply, then select N/A.  If N/A is selected, that category will not be rated and will have no effect on the Clients composite rating.

Click "Enter Rating" and you will be sent to the "Search for & Modify Consumer Ratings" screen to review your entry.

Verify the Rating you entered.  If there are any errors, please click "Modify This Rating"  to correct it.  You can return to this screen from your "My Account" page later at any time to Search for & Modify Your Ratings.  Here you can always come to review the details of all of the rating that you can preciously entered without having to generate a Client Report.  Because of this, this screen does not allow you to view other Member's ratings for clients.

Step 4:  Add a New Client

If you cannot find the client you would like to rate, please try to change your search criteria, or search for their previous address or previous contact info.  Not finding a Client based on SSN does not mean that they they are not in the system.  It is possible that they have been entered, but their SSN is not on record.  If your client is still not found, then click "Add a New Client".

Fill in the Client contact details and click "Add Client Information"

Review the information you entered.  Please be sure to verify the information, as this is the last time that you will ever be able to edit what you entered.

Then click "Rate This Client" to enter a rating or "Search for & Rate Clients" to look for other Clients.

Step 5:  Update Client Contact Information

Edit the Client's information and click "Update Client Information"

Review the information you entered.  Please be sure to verify the information, as this is the last time that you will ever be able to edit what you entered.  Then click "Rate This Client" to enter a rating or "Search for & Rate Clients" to look for other Clients.

Searching for the Client again will show the effect of Updating the Client's Contact information.  You can find the client with the new or the old information, and a record of both sets of contact information is displayed when found.  This allows the system to find and track clients as they move and change addresses.  That is why you should look for clients at any of their previous contact information if you cannot find them at their current address.